Employees add another layer of complexity to your business, so consider this step carefully before committing yourself. Hire the right people for the job, train them if necessary, and keep them happy so they will stay. If you yourself are not well-versed in the matter, speak to another lawyer who is aware of the taxes and legal requirements. At first you may want to consider hiring outside contractors or temporary help instead, but again, make certain you know all the requirements and restrictions that may be involved.
PLAN YOUR HIRING
Because hiring employees is expensive it shouldn’t be approached casually. If your goals and business plan don’t call for employees, don’t hire them. They will be a burden rather than an asset. If they are called for, write out a job description that indicates exactly what is expected of each employee. This will save time during the interview process. Interview several people and select the one you feel has the best qualifications. The majority of employers consider attitude of potential employees as the number one trait in their hiring decision. A trial – or probationary – period ranging from one month to three months in length is a good means to verify that you have made the right choice. An employee who does not work well with you or your other employees is a liability.
TRAIN YOUR EMPLOYEES
Training is expensive, but is necessary. At least if you want well-qualified employees who will do things the way you need them done. You may want to invest in your employees by sending them to receive special training, such as becoming more proficient at working with computers. Small business owners should pay special attention to cross-training employees in areas other than those specifically defined in their individual job descriptions. That way if someone falls ill or leaves, another can take over in part until that person returns or a replacement can be hired.
KEEP IT LEGAL
Running your own business is a full-time job. Looking after details like the paperwork for it eats into the time you can dedicate to customers. Having an accountant and lawyer to make sure all the paperwork and legal requirements of having employees are met is usually easier and more economical than doing it yourself. Remember to keep written records of all personnel matters.
This is what can make or break a small business. Customer service is at the very core of small business success. You need satisfied customers who will return and recommend your business to others. Remember, it is harder and more costly to find new customers than to retain the old ones. Outstanding customer service is also often the best way for a small business to compete
Customer service is at the very core of small business success.
In any customer transaction you should ask yourself :
Did I completely understand what the customer wanted?
Was my response presented clearly?
Did the customer get what she/he wanted?
Is the customer completely satisfied?
with larger corporate businesses. Providing excellent customer service is not easy, as it means going beyond what is expected. It means getting to know your customers and their needs, building relationships, listening carefully, and responding promptly and appropriately. Fees are not an issue. Most people will gladly pay a little more for exemplary service than pay less and get mediocre results.
– Noella Edwards